Home > News
Melbourne residents get further assistance ahead of copper disconnection   2014-04-02

NBN Co has established a register to help support people in Melbourne who have medical alarm devices migrate successfully across to services over the National Broadband Network (NBN).

By identifying those who have personal medical alerts and alarms, NBN Co can help facilitate individuals, including the elderly, receive appropriate assistance when it comes time to move these services over to the NBN. 

The Medical Alarm Register is being introduced ahead of the disconnection of copper phone lines on 23 May 2014 to around 5,000 homes and businesses in Brunswick and South Morang. (Outlined in maps below.)

Individuals using a medical alarm or alert (or a family member, carer or friend) can list a medical alarm on the NBN Co Medical Alarm Register by calling 1800 227 300 or completing the online form at

NBN Co spokesperson Trent Williams said:

“NBN Co is committed to working with the medical alarm industry, retail telecommunications companies and internet service providers as we work toward a smooth transition to the NBN for medical alarm users. 

“Ahead of the first areas of Melbourne disconnecting on 23 May, we encourage anyone currently using a medical alarm, or any of their friends and family, to register on the NBN Co Medical Alarm Register. They should also contact their phone or internet company along with their alarm provider today to ensure they’re prepared come disconnection time,” Mr Williams said.

President of the Seniors Computers Clubs Association, Nan Bosler also urged those affected to register their medical alarms as well as place an order for the NBN with their internet or phone company.

“It’s important those using a medical alarm register early and begin the process now to ensure they receive the assistance they require to make the switch. I would also advise seniors to use this as an opportunity to get themselves online and experience the benefits of fast broadband via the NBN,” said Ms Bosler.

The initiative was officially launched today by the Federal Minister for Communications, Malcolm Turnbull, and NBN Co Chief Communications Officer, John Simon, at an event in Kiama on the NSW South Coast, one of the first communities to have areas switch to the NBN.*

NBN Co is currently undertaking a comprehensive communication campaign with residents in Melbourne set to make the switch to the NBN on 23 May 2014. This includes local advertising, community information sessions, direct mail to serviceable premises and service calls. 

Tel: 0424 528890  03-9034 3648
Fax: 0399438312 Email:
Room 219/220, 635 Waverley Road, Glen Waverley. Melbourne VIC 3150