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NBN Co hits the street to help Armidale prepare for copper disconnection   2014-03-19

NBN Co has begun making service calls within areas of Armidale to raise community awareness, help older Australians and inform households and businesses on the steps required to connect to the National Broadband Network (NBN).

The NBN is scheduled to replace 4,680 existing home and business landline phones, ADSL internet and Telstra cable internet services in parts of Armidale, which will be officially switched off from 23 May 2014. Residents and businesses within this area need to move their existing landline phone and internet services to the NBN ahead of the scheduled disconnection date.*

Houses, units and small businesses will be visited by NBN Co Ambassadors with important messages on services affected by the copper disconnection. **

The NBN Co Ambassadors will be wearing clearly identifiable branded uniforms and carrying photo identification. They will also be requesting information about homes or businesses to help them understand what existing services may require migration before the copper disconnection. ***

Residents and businesses can expect visits during 10 – 17 March 2014, between the hours of 12pm-7pm weekdays and 9am-5pm on weekends. If no one is available it is planned that clearly marked information will be left under the door or in the mailbox.

NBN Co spokesperson Trent Williams said:

“We want to ensure nobody is left behind, so we’re taking the extra step of going door-to-door to visit those in the community who have not yet connected to services over the NBN.

“This is the latest in our community outreach activity which has included advertising, information kiosks, direct mail, and community information sessions hosted in the local area.

“The most important thing for residents and businesses to know is that the move to the NBN is not automatic. Residents and businesses relying on special equipment including medical and security alarms and EFTPOS terminals must contact their preferred service provider as soon as possible to make sure the device can continue to operate.”

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